CH
Coert H

1 reviews | Active since Jul 2019

07 Nov 2019, 22:15

Telkom Landline to LTE ****

Good day Two days ago Telkom representative called me regarding the transfer from landline to LTE. I asked the representative numerous times whether the LTE was the same as my current package and whether or not I would receive the same amount of data each month. He repeatedly said the contract is unlimited. He never mentioned the FUP that is applicable to the new contract, which I asked him, which is 150gb at 10mbps then 50gb at 4mbps then 2mbps. My current contract's FUP only gets throttled at 900gb. He also said that the router is free. It is not. It is payable over a 24 month contract. Now why would I take a new contract for less data and another router I have to pay, when I already have a router. This is egregious miscommunication with the aim to deceive.

0
Replies (0)