Telkom landline still not working 18 days later

I tried to log a fault on 24 Aug on Telkom Website and received an email saying there was a problem creating the fault and a call centre agent would log the fault on my behalf and may contact me, this did not happen.<br> <br> My wife called Telkom on 3 Sep and logged the fault - ref 593CRK030915. <br> I received a SMS on Sun 6 Sep - ...Telkom technician recently attended to your service - I responded stating that it is still not fixed and again no-one contacted me. I have escalated the call, ref 743600. <br> My phone has not been working for 18 days.<br> What else must I do to get my Telkom landline fixed? My wife and I have tried website, sms, email, call centre, call centre escalation and still the landline is not fixed.<br>