1 reviews | Active since Jul 2017

06 Jul 2018, 10:59

Telkom landline problem

I have been without a working telkom landline for 4 days since Tuesday 3rd July 2018. I have contacted telkom on numerous occasions and each time I just get a reference number. No one has come back to me since Tuesday.

0
Replies (2)
Telkom
Telkom's reply15 Jul 2018, 08:53
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

A technician was dispatched, unfortunately he could not resolve the issue and handed over this reference number to cables for further assistance. We will also assign an agent to chase up on your behalf.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update15 Jul 2018, 10:14
Reviewer Update
It is now the 15th July 2018... 12 days after the landline stopped working.... No help yet.... Not even a technician that is supposed to "call" me. That's why I don't take Telkom responses seriously. Ever. I've been calling the helpline and chatting online with telkom representatives almost every day from a cell phone (my landline is not working.. Haha).... No solution... Just promises... Internet and phone not working.... Thanks telkom