Telkom Landline Outage

I have been without internet since Tuesday morning 1 am. I contacted my ISP (Axxess) to enquire if the outage was account or line related. They confirmed that it was indeed line related and that there was a network fault in my area and that the fault was logged with telkom. They said there is limited connectivity in my area but my landline is completely dead. However I am unable to get any additional information regarding the fault from either my ISP nor Telkom. This is a TERRIBLE inconvenience for me as I do CX work from home. I need this issue to be resolved ASAP or at the very least get some sort of information or update regarding the fault or when it could possibly be fixed as I will need to make other arrangements to get online.