Telkom Landline out of Service

My landline worked fine until 2:45pm when a Telkom Technician was working at another residence. I depend on my landline for security as well as employment. I logged a fault reporting with the reference 424CWZ110216. I spoke to a call centre agent at 10:20 am this morning to get a progress report. I was told that they would come out later during the course of the day. I have had countless problems with Telkom. Last year my line was dead for 4 months, calling the call centre you have to wait for hours and you cannot claim cellphone cost for calls made because of their negligence. I had an emergency situation last evening and could not even get hold of the ambulance service because my landline was down. I live alone and I feel that they are putting my in danger as my alarm system is operating thru the home line. I have spoken to Telkom on countless occasions regarding this reoccurring problem with the lines. You see telkom techinician continuosly working on the lines but nothing is ever resolved. My patience is running out and I have had it with poor service. Please treat this complaint as urgent. Thank you.