Telkom landline out of order for weeks and still haven't received any feedback or technician to sort this out. Ridiculous!

Please can someone please help us, we logged queries and have complained about not being able to use our landlines for the past 2 weeks and no one has been able to help us, this is ridiculous, I need someone to please go out and find out why my line is not receiving or making calls, I live in 35 sohan crescent, Pietermaritzburg, my account number is ********** 57. My landline number is ********** 492. If telkom can't seem to see the urgency in my complaint I don't see why we been paying an account for a line that's been giving problems constantly! My contact number is ********** 372