Telkom Landline NOT WORKING AGAIN!!!

I requested my Fixed Telkom Line to be changed to a Pay as you go. The salesman said that it will cost me R 250 per month. I received the new device on 1 June with no service. I tried to make a call on my fixed line and this is ALSO NOT WORKING! Phoned the helpline and they where absolutely no help. Received my bill and I was charged for the Fixed Line PLUS the new Pay as you go device. AND NONE OF THE 2 ARE WORKING. CAN NOT USE TELKOM SERVICES THAT I'M PAYING ALMOST A R 1,000 PER MONTH FOR!!!!! I am FUMING. I't lockdown, my income has drastically been cut but my TELKOM payments are up to date, however TELKOM is NOT holding up to their end of the deal! Absolutely disgusted in TELKOM!