JN
Jacobus N
1 reviews | Active since May 2015
05 Jul 2018, 11:08
Telkom landline, no customer care...
I have cancelled my ADSL on the 10th of May 2018, I received a reference number and thought because i give them the 30 day notice, i expected no payment to be taken at the end of June. I called the call center before the end of June and was told the services are still active, they will escalate it and provide feedback. To my surprise, no one contacted me and a full payment was once again taken. I spent over 2 hours on the phone speaking to 3 different people directing me everywhere except to someone who can help me resolve this. I spoke to a agent and they did not even want to give me a reference number?? I want my money back and i want the adsl cancelled...
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Jacobus N's updateReviewer Update
01 Aug 2018, 08:20Today is the first of August and once again the debit order of R604.26 went off my account, this is now the second month the debit order has still gone off after the cancellation i sent on the 10th of May.... How long does it take to cancel? its supposed to be 30 days, we have exceeded the 60 day mark, what does service mean to Telkom?? I want my money back in my account today, this includes my money for last month....
JN
Jacobus N's update01 Aug 2018, 08:20
Reviewer Update
Today is the first of August and once again the debit order of R604.26 went off my account, this is now the second month the debit order has still gone off after the cancellation i sent on the 10th of May.... How long does it take to cancel? its supposed to be 30 days, we have exceeded the 60 day mark, what does service mean to Telkom?? I want my money back in my account today, this includes my money for last month....