Telkom Landline Issues

Reported a Landline fault 4 days ago , received reference number, and thats it, nothing further , no Technicians assisting , no feedback as to why this is taking so long , all complaint portholes is inactive, can not log further complaints, Telkom kicks u out and reports that these portholes one has to lodge complaints is not working , So how do u logde a Issue or complaint, ALSO Heard Telkom staff not working this weekend , HOW CAN THIS BE WHY WAS THIS NOT MENTIONED AT TIME WHEN THE FAULT WAS LOCKED , WE RUNNING AROUND LIKE HEADLESS CHICKENS TO RESOLVE THESE ISSUES, SO ****** THE REST OF THE TELKOM CLIENTS THAT HAS BEEN WITH TELKOM FOR MANY A YEAR , NO WONDER VUMATELL TAKING BUSINESSES AWAY FROM TELKOM , UNBELIEVABLE TELKOM