Telkom landline in Rooihuiskraal not working since 30 May 2017

<p>After having intermittent problems of no service with my elderly parents' landline since last year (those at least were repaired within a week or two), I again used the Telkom on-line service to report no service on 30 May 2017. Since then I have spoken to various call centre ladies on the 10210 number to track the progress (or complete lack thereof!). E-mails were apparently sent by them to the technician and his manager, an escalation notice put on etc, etc. Since then not even 1 email or phone call to either my parents or me to give any feedback. My mother has seen a worker working on only 2 occasions (13/6 and 10/7) and when she questioned him, his only reply was that there is a problem with the cables and it will take time to fix (only 3 houses in the whole street are affected). My parents are elderly and both were very ill during the last few weeks. They are now dependant on pay as you go cellphones to get help in the case of an emercency and my stepfather, being 88, cannot use the phone with comfort due to Parkinsons. It is unacceptable that the problem takes this long to fix!</p>