Telkom Landline Fault

Worst experience!

My landline is not working the fault was logged 3 MONTHS ago and still the issue is unresolved, I am getting nowhere when I try to follow up and I have received no correspondence regarding the issue. I am still paying for the service and I have been paying for it for the last 3 months even though it has not been resolved essentially they are taking my money without providing the service. My reference number is 79CEK141217. Please help me. Resolve this issue or direct me to the cancellations department.