Telkom landline down for three months

Good day,<br> <br> My landline which is through Telkom has been out of order for three months now. I have repeatedly logged calls only to have Telkom send me notification that the incident has been resolved and the call closed without verifying with me.<br> <br> I pay a line rental and am unable to utilise the service and had they any decent trending reports, they would also notice that there are no calls against my account which is due to me not being able to use the phone.<br> <br> I am unable to escalate as Telkom \hide"there management and there is no way to engage with them.<br> <br> The Telkom service is non-existent and it is a pity there are no alternatives.<br> <br> Regards"