Telkom landline down and bad service

I am only giving 1 star because a technician actually did eventually come out to check our lines however since the 14th we have had absolutely no feedback. Phoned Customer Fault Centre and spoke to a lady named Sibahle Mabondo who could not of been less helful. She told me that a tree had apparently fallen on the box and that they were looking into it but when I asked her about turn around time she said that there is no turnaround time. She also said that this type of problem needed to be reported to upper management but did not know whether this had happened yet. I asked her why Telkom online system had not reported any updates since the 14th and she said that she "guessed" the website hadn't updated yet...........since the 14th???? 4 days??? Can this be correct. We are trying to run a business here as well as our alarm system that now seems to be down I would say that this is pretty unacceptable. Please advise on what is happening here.