Telkom Landline down

To whom it may concern. My home landline has been disconnected. I called Telkom Customer care, they informed me that it was changed to ADSL. We never asked for our land line to be disconnected. Just the ADSL. A technician came out to my house and did NOTHING. We were told that he cannot do anything because he doesn't know which service provider the ADSL was taken with which was Mweb. I called AGAIN and was told by the services department that my line will be reconnected. BUT IT STILL ISN'T. I just want my land line to work again PLEASE. Can someone assist me.