Telkom - landline dead for a month

Telkom - *** we have not had a line line since the above date. We have not had a call from Telkom advising what is going on, other than the standard messages being sent that it is my problem is linked to cable theft and will have someone call us with an alternative. A month later and we still dont have a land line or Internet. I have called Mweb foe assistance as well being our service provider and they too not able to help. They received a message from Telkom saying that they are not replacing the cables due to it being a high risk area. They have not told me as a customer. Please could you help me with getting into contact with someone other than the call centre staff...every staff member tells you something different. ...please we need some help...