Telkom landline damage/wireless/bad service

My father received a offer from Telkom for a free wireless landline at end of September. And every time they say have no stock or when they do they said will deliver but never do. Also what they did they closed the orders without of my father's knowledge. In December lightening struck the landline and damaging the telephone cables and Telkom says not going to fix it as they see order of the wireless landline. Now my father paying Telkom for nothing as they not doing anything about situations. it is now February(5 months later) father called they only said computers offline but I see other people getting service but my father not. Why????? Hope Telkom reads this a fixes the problem by replying to this....