Telkom landline cancellation

Had a Telkom ADSL line in Port Elizabeth. Very happy with the service, line was slow sometimes. Moved to Pretoria and been trying to cancel the landline for 3 months. I went to 2 different Telkom shops on 3 different occasions and each time I fill in a cancellation form.

Meanwhile the debit orders keep going off. So I am paying for a service I am not using. Went to the store at menlyn for a third time to make sure it is cancelled because I would really not like to pay another R600 this month. There they tell me I can only cancel my landline online. Really????? Why not tell me that the first time!!!!!!!!!!! And that means your own employees don't know what is going on with your procedures and systems!!!!!!!!!!! So because your own employees are clueless, I had to pay 3 extra months of debit orders.

It was easy enough to cancel my account and the online cancellation is easy and efficient. But I am really unhappy that this exercise cost me so much money.