Telkom landline and ADSL fault

Fault on telkom landline since 10 September 2018 - unable to hear due to severe static on line and also no ADSL since 10 September. Call logged on 10 September and followed up daily. Not able to establish from call centre if anyone is still working on fault. Customer not received any feedback on progress - 9 days paying for a non-existant Telkom service. Please contact me to advise what is being done to resolve as the Call Centre escalating the matter each day is not working. This service is not acceptable.