Telkom land line WIFI

Good day, the following have happened to me with Telkom on landline WiFi, I have been with Telkom almost 2 years now and 3 months ago i asked them to place an order to move my Telkom landline to another house my new house and the order was placed but nothing happened after a month, so i went back to them asked them again to move the line another month past and they have taken R1800,00 out of my bank without my permission and the line still has not moved so i went back again and the Middelburg mall Telkom store manager escalated the problem to Middelburg technical department and still nothing happened so i called the number 10213 they also said they will contact me back to solve the problem with in 72 hours nothing had happen its been 2 weeks now never mind the 72 hours so i want to now they are actually breaking there own contract and what about my money that they have taken from my account i normally pay only R800,00 but they took R1800,00 this is ***** and i want answers but seems like nobody have the guts to tell me what is going on i am sick and tired of them that they say they will sort out but nothing is happening. i believe you will find this report in order.