1 reviews | Active since Jul 2011
TELKOM LAND LINE OUT OF ORDER FOR 9 DAYS
<p>My Telkom land line has been out of order since 1/08/2017. I phoned and reported it to the faults section on 2/08i/2017 at 10.08am reference number 69039. I have made daily follow up calls to the fasults section and I get assurances from them that they will escalate the problem. They also send me messages that they are attepting to fix the problem??? I fail to unnderstand how it can take 9 days to recify the issue. I am a pensioner and it is costing me a fortune to use my cell phone.</p>
I have phoned Telkom each day since 2 August and I get the same story they are escalating the issue. They even sent me an sms on saturday to tell me that my service has been restored??? I also keep losing my internet connection. One would think that they would send someone out to assess the problem considering the fact that they have acknowledged that there is an issue with the line. They are now threatening me with charging me R300 odd rand for a call out fee. I have it from the horses mouth saved on my cell phone that they are aware of my problem and that a cable issue is to blame. Just bad service all round from Telkom. I have been a customer for almost 40 years and i have never not paid my account. They are now treating me like a delinquent and it has to stop. I am paying for this service and i want it restored. They need to now get their Act together and resolve this issue.
I have phoned Telkom each day since 2 August and I get the same story they are escalating the issue. They even sent me an sms on saturday to tell me that my service has been restored??? I also keep losing my internet connection. One would think that they would send someone out to assess the problem considering the fact that they have acknowledged that there is an issue with the line. They are now threatening me with charging me R300 odd rand for a call out fee. I have it from the horses mouth saved on my cell phone that they are aware of my problem and that a cable issue is to blame. Just bad service all round from Telkom. I have been a customer for almost 40 years and i have never not paid my account. They are now treating me like a delinquent and it has to stop. I am paying for this service and i want it restored. They need to now get their Act together and resolve this issue.