Telkom (Lan) Line down

On 4th July my Telkom line went down down. I immediately reported this to Telkom as well as my Internet service provider(MWEB).I did followups as often as I could and on 25th July, the Techinician finally fixed the problem. My line was up and running for about a week. On the 3rd of August @ 09:00am I find myself in the same position. Line down. I log a call Re 599CRK030815. In a matter of 15min I rush up to the Telkom box (coz there are always technicians onsite)on the corner of Maroela and Maraisburg road.and theres a Technician busy in the box. I asked for assistance but he turned me away and said he has faults he needs to attend to(personally, I think he could have accidently tripped a wire/cable) Ive been calling every 2nd or 3rd day, every week for 4 weeks now, and all I am told is someone is attending, or assigned to the call or som1 is onsite. Since Telkom line is down, I do not have Internet connection/Wifi etc. At the end of the day I still have to pay Telkom and Mweb for Services I don't benefit from and I have to use my personal cell to call both Telkom and Mweb to followup. This is ridiculous and frustrating to have to wait a month for some1 to fix the line.