HL
Herwin L

1 reviews | Active since Aug 2018

15 Aug 2018, 11:01

Telkom Lairs

I have a WIFI router with Telkom, and because my contact expired, I decided to upgrade my package. I received a call from a consultant at Telkom, very nice female. I was initially offered a package but wanted something better. I was then told that because I've been a loyal Telkom member I would receive 20gig data day and 20gig data night data for only R299. I confirmed with the consultant several times on the call that this is what i will be getting..... Only to find out when I recently looked at my invoice that I only receive 10gig of data day and 10 gig night and I'm paying R304.56......This is really pathetic for someone to lie, as I could have rejected the offer had I known what I was getting and paying, and sign up with another service provider. I believe this is common with Telkom.

Now I am stuck with this **** for 24 months!!!This will be my last business ever with Telkom.

So everyone out there, be very careful when Telkom consultants call you, they are ******* and *****.

0
Replies (1)
Telkom
Telkom's reply20 Aug 2018, 13:18
Official

Good day herwin_85,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,