WB
Waylon B

1 reviews | Active since Apr 2014

09 Jan 2017, 17:31

Telkom lacks proper communications channels, escalation doesn't work!

<p>i have been a client with Telkom since 2010 and I have never battled this much with mobile data.</p> <p>I have an LTE B315 Router that connects my 4G at an "excellent" 1.8Mbps IF I'm lucky!</p> <p> </p> <p>My problem is that all Telkom call centre does is pass the buck (tell the client what your computer screen shows). You (TELKOM) have a HUGE network problem and nobody cares to elaborate on the issue.</p> <p> </p> <p>Kindly please get me a time frame for the resolution to my case number: ********** 6.</p> <p> </p> <p>Like MANY fellow brethren today, we rely on MOBILE DATA to get bread on the table.</p> <p> </p> <p>From a very disappointed patron to Telkom. </p>

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Replies (2)
WB
Waylon B's update09 Jan 2017, 18:07
Reviewer Update

case no: 1.9.9.0.0.2.0.6

WB
Waylon B's update10 Jan 2017, 11:48
Reviewer Update

Thank You Launa.

How long before I can make contact again with you

as I know they are very busy due to poor, intermittent and

very sporadic LTE connection speeds...