Telkom lack of urgency hampers my business

<p>We were called for a upgrade on our data contract in December 2016. We've requested what Telkom refers to as a multi sim on a single contract. In addition to messing up the details of the contract (contract type etc) they've also loaded an additional contract to the same as the contract size. This we found out when one of the divices stopped working. The sim was suspended due to non payment on the additional contract that we did not ask for, or knew that we had. After enquiring on 29 April 2017 what the progress was on the 45 minute call with the call centre on 21 April 2017 the store agent informed us that no call was logged. They then assisted us in logging a call with the case number ********** 8, now on the 25 May 2017 we have not heard from Telkom, nor is the problem resolved. Instead the account has now been handed over to collections according to the Telkom store representative where we enquired today. Is this the type of service the Telkom brand stands for, is this what we are supposed to expect?! Why has nobody attended to this in more than a month?! </p>