Telkom lack of support

Good day Telkom

im writing this revue as I app**** for a wifi router in one of the shopping malls in brackenfell the pick n pay hypermarket centre. we've recieved our router on friday the 4/5/2018 i contacted your call centre and they said it may take up to 72 hours to go online. So because were exited for wifi at home I phoned again on Saturday the5/5/2018 only to hear a different story where the consultant at your call centre again said it was supposed to be activated by now so now im confused is it supposed to be 72 hours or immediately, 2 hours or 365 days. Then after that she referred me to go to a store which I did on the 6/5/2018 which she told me should solve our problem just to activate the simcard, but guess what, when I got there we were told that instore they cant assist us as they dont work with that department now Im confused again cause where what how must I go about it as no one has the correct story behind how this should be done. So now I waited till today, So I phoned the lady who assisted us in pick n pay hypermarket and she said it will be activated today unfortunately we are now at 16:44 and the wifi is still offline what a suprise. I have better luck playing Monopoly so now I phoned you call centre again only to wait for an answer 20min and still no one has answered and my airtime is done as you charge me R2.05 per minute for that phone call so work it out how much it cost me to get a simple simcard activated. I am now up till here with the lack of service en response that you guys (Telkom) have been giving to me so I would like someone to contact me back today so that I can activate my wifi and at the end of the day why do you send people out to centres to get yourselves clients but then when the client sign up its such a mission to get a simple small tiny little simcard activated I mean do you guys know what going on so here is my cellphone number its a ten digit number ********** 684 so please contact me as we as a family would realy like to get some services from Telkom

Kind regards Disgusted and frustrated