TELKOM LACK OF SERVICE - My Business cant run

After reporting a fault on our line almost a week ago i have had nothing but shocking service and empty promises from Telkom. I work from home and run my business and the losses and extra money i have had to lay out into internet cafes and waiting 20 minutes to speak to one of the rude people in the call center is astronomical. <br> Not only is this affecting my business and income but i am now being told a technician needs to be called out (i have to PHONE to find this out). NO ONE at the service center can tell me when/where/who/what and how this technician will be coming to fix the problem and that it could take WEEKS.<br> Out of desperation for my business and our busiest time i asked to be put through to someone higher that could place urgency on my problem. I was then told by Mr Robert Mtshali that I can not speak to anyone higher. I find this unacceptable that the highest my problem can be heard is some rude and arrogant tele service person whose tone on the phone was arrogant and unhelpful!!! <br> I will keep spreading my experience with this useless company on all social media platforms as i despise Telkom just as useless as our Government!