Telkom lack of service delivery

I logged a request for my services ie. My landline and my adsl to be moved as i had moved a mere 800metres to a new complex on the 26th of June. It is now the 18th of August and I'm no closer to getting my request attended to by a technician. My new complex unit has an existing telkom line and therefore this is no extraordinary request. I have made over 50 calls over the last 2 month's regarding this and have received excuse after excuse,reference numbers galore and escalations upon escalations. I have spoken to both customer care agents and management to no avail. My latest call resulted in me being told the delay was due to some infrastructure problem which I simply do not understand at all as I mentioned this is a mere line activation. The worst part of it is i have been debited for a service that i have never been able to use for thr past two months. I have had enough and I find myself at the point were i will have to take legal actions against Telkom to try and achieve some sort of positive outcome.