Telkom lack of service delivery

I have app**** for a land line a two weeks ago and to date I have received no feed back. Each time I call I spend at least 20 minutes on the phone waiting for someone to assist. They keep on telling me different stories. I shoudnt call so often or i should just wait. Or that they are offline and they can't help. And that I should just wait. I have not received an email sms or phone call regarding my application. I have previously app**** for uncapped wifi about two months ago and to date I have received no feed back. I just gave up. I think it's time that I take this further if i receive no feed back.