TELKOM LACK OF SERVICE DELIVERY

We reported our fault with TELKOM on 2 January 2018 REF NO : 332CNK020118.. We had no landline and no ADSL. On 2 February - a MONTH later - a technician came to test our line and found the fault to be in the cabling down a manhole about 800m down the road. He apparently handed over the 'job' to another technician ....AND WE ARE STILL WAITING! It is over EIGHTY days now - and we have had very little response from TELKOM excepting to demand payment for a service we are not receiving. TELKOM, if this is how you treat EXISTING CLIENTS who have been with you for over THIRTY YEARS - then god help anyone who becomes an OPEN SERVE fibre client. We WILL NEVER go with TELKOM for fibre with this level of service. There are 4 others in our road sitting without their landlines and ADSL for MONTHS now- and clearly TELKOM does not care. Despite being told that "A CONTRACTOR" is working on the job, the manhole is still sitting untouched . I HAVE GIVEN UP and demand a refund for the months I have had to pay for a service that does not exist. ASAP.