Hellopeter
Share Your Experience

1 reviews | Active since May 2016

19 May 2016, 10:55

Telkom lack of service, cancellation

<p>I have been trying to cancel my Telkom account since 31/01/2016. I have send the requiered documents through to Telkom numerious times, only to get the automated response. Nobody from Telkom has contacted me yet. Telkom keeps on sending me account statements. We moved to the UK since and there is no other way for me to sort this out than using email. Unfortunately all the addresses I have managed to find on the internet give the same automated response.</p> <p> </p> <p>If there is someone out there that can help please, please please do...</p>

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Replies (3)
Telkom
Telkom's reply23 May 2016, 09:39
Official

Hi tommy-blay

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM235741 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

's update23 May 2016, 12:27
Reviewer Update
I have seen other responses like this on Hello Peter. People are complaining that there is no response after that and that the reference number doesn't mean a thing. I would like the relevant department to prove me wrong. I presume you would need my account number or contact details? I would prefer that you place me in contact with a relevant person and provide me with his contact details. Again I might be sceptical, but a department is not going to contact me.
's update27 May 2016, 10:08
Reviewer Update
Just like I called it: five days has come and gone. No contact from any department. A department will never never never react, because a department can not be held responsible. Igsaan from Telkon Social Media Team, I to say this, but I told you so!