Telkom lack of service appalling

Grahamstown

I am writing in again as it is now day 15 and calling the 10217 call centre, as so many people are commenting, is a complete waste of time. Keep getting the same result that it is a bulk fault and a technician needs to be dispatched!!!!!!! The frustration levels are off the roof......

I got a message via a post I made in My Broadband where a Telkom representative says:

"I'm unable to escalated fault 2AEK130219, as it has already been escalated. Status on the fault shows remote, so it's been handed over to the dispatch centre. A technician needs to be assigned and dispatched.

Your ADSL service is managed by another ISP. They need to track and escalate this fault for you.

I've requested further assistance regarding the dispatch of a tech in the interim."

So essentially, I'm still exactly where I was 15 days ago, with no internet and no idea whether it will take days or months to fix!!!!!!!

Telkom is unbelievable!!!!!!