Telkom lack of service and theft of my hard earned money

I have been waiting for 5 months for Telkom to resolve this issue.

I upgraded a Smart Broadband Wireless in April and the old contract had expired. I received a new device and started using it immediately on receipt and immediately did not use the old device as I was under the impression that as its an upgrade, the old device would not be active.

The next thing I started getting invoices for both devices, I phoned Telkom many times querying this and sent e-mails, I was even told to submit a form cancelling the old contract as according to them who ever was creating the upgrade loaded it as an additional contract and not an upgrade.

I completed the cancelation form in June and sent it ********** and included ********** .

Its now September and I have been invoiced incorrectly for May, June, July and August.

I keep being given case numbers and told the issue is being escalated while money is being deducted from my account as its via debit order.

I am tired of going around in circles and want my money refunded immediately.