Telkom lack of service and general incompetence

On 15 August I entered into a verbal contract with Telkomsa to upgrade my linespeed to 20mbps with usage uncapped. This was agreed to. On 18 August I was told the order was being processed. Ordinary access to the internet was suspended. I phoned several times to find out when new service would be activated, passed from pillar to post, told it was held up at sales, told it was held up by technical service. Eventually I was notified 20mbps was not achievable but 10mbps was - and the wifi speed was increased to 10mbps soon after - we tested it several times. What a pleasure. Then 27/8/2020 I received an sms that 10mbps was not possible and the order was cancelled. The service reverted to the old speed, only slower. 10/9/2020 I received an sms saying my mobile upgrade needed verification - I do not have nor have ever app**** for Telkom mobile ??? Instead of my previous internet speed it now measures at less than 1mbps. As I am working from home, this is extremely frustrating and I only use 3G now. Recently there was a storm and my old phone and router were knocked out. The Telkom line crackles and it is not possible to have a conversation. Today I reported 2 new faults - crackling line and slow ADSL. According to my telkom account I subscribe to fast DSL. I am interested to see if Telkom react to this indictment.