Telkom lack of service and feedback

<p>No ADSL or landline from 19/12/2016. If you phone the Helpdesk you get stonewalled. The Helpdesk supervisors is always either of shift, in meeting, busy. They say they will get back but they don't. They say that the technician assigned to you're problem will contact you but they don't. First they say that you are the only one affected, then they say the whole area is effectect. If you check this on the Telkom website there is no mention off a outage in this area linked to my number. If I phone a number below and above my number it goes through. Then they say it is a cable fault, then network, then exchange. The latest info is eta on fix is 03/01/2017. Why. Tell and explain to me in technical detail what the problem is and why it will take s long to fix it. Why can't you get a hold of senior manegement, what are they hiding from. They say turn around for fix is 3 days, then it went up to 7, and now it is almost 21.</p>