Telkom lack of service

Logged a fault 7 March 2018(ref 567CRK070318), called 2 times to escalate and on 23rd called again to be told the was closed, problem was not resolved and no communication received. Asked for it to be reopened. Called 26th and told call was not reopened, asked to have it reopened (ref 567CRK260318) now ASDL & Landline down.