Telkom lack of service

I asked that Telkom come and install a land line at my current address, they checked and everything is fine in my area, after almost three weeks of no feedback i phone them and asked them for a update on my request, they informed me that my address does not have the right infrastructure for them to come set a land line up. No feedback i had to follow up to get this news after holding the line for more than 20 mins and getting cut off numerous times. Then i went to the telkom shop and asked for the LTE package, yet again disappointed as no TELKOM in GAUTENG keeps stock of the routers!!! so last resort i went to 4 telkom shops no luck then i asked about a product they call a fixed line look alike, guess what again no stock anywhere, so today i tought i will phone the telkom shop closest to me and do everything on the phone but as expected telkom shop does not even answer the landlines in the shops they have. I want internet, i am a customer begging for a product!!!!!!