Telkom lack of service

On the 21st November we went into the Hillcrest branch to apply for a land line to be transferred on the 14th December still nothing had been done.<br> <br> We then phoned and waited 45 minutes for an operater to assist us, only to be told that our request had been cancelled mistakenly and we had to go back to hillcrest branch to reapply which we did. On the 28th December we phoned customer service again to find out when a technician would come to install the phone line only to be told that the request had been cancelled a SECOND time.<br> <br> We had to go back to hillcrest and spend 3 hours in a queue with 25 other unhappy customers with only one customer consultant the rest were trainees which could not assist.<br> <br> We then app**** for the third time, today is the 6th January and we are still waiting. <br> <br> In the interim of all of this we have tried to call hillcrest branch and they never answer their phones and when we inquired why they advised that they were instructed by head office that thet are not to answer or make any calls to assist their customers. <br> <br> Nice telkom on how you treat your PAYING customers, quick to take our money at the first of each month with no service.