TELKOM LACK OF CUSTOMER SERVICE AND ASSISTANCE

Have been trying to Cancel a Wifi line from end January 2020 after it was only installed a few weeks before hand. They have confirmed it is cancelled from the February and I have paid Cancellation costs for it however still been billed to date (August 2020) and now they have got debt collectors trying to get there pound of flesh. !!!!!!! Is there not an Ombudsman that is available to review all these comments as it seems mine are not the only one. I have now Nudebt trying to collect the funds and they are no better in assisting that Telkom !!!!