Telkom lack of communication or service

Internet has been down for 5 days so far. I have phoned each day and been told they working on the fault. You will wait at least 1/2 hour, then you will be cut off and the operator doesn't think to call you back. You have to start all over again. This is a business line and totally unacceptable in this day and age. No communication at all, not even SMS's. Fortunately they have strong opposition so it's time after many years to close the Telkom account and move else where. They are shocking! Reference number 206BWK080820. Accelerated reference number 54453.