Telkom lack of communication and lack of interest

On the 14 March 2016 I called Telkom to move my line from Cape Town To Johannesburg under reference provided : ***7A. I was firstly advised that it would take +/- 21 days for the final installation to be completed. I have had two dates whcih i had to call Telkom to confirm to me as absolutely NOBODY from Telkom had the decency to call me and advise me that they were having trouble with the avialbility of lines in the area. My fisrt dates was confirmed on the system but in Telkoms head telpathically to me for the 6 April 2016. Had i not called them I would not have been aware of the the said set date. Then they re scheduled with me for the 15 April 2016 and took a days leave off from work only to be left waiting like an indiot whole day for nobody rocking up nor calling me to tell me I am wasting my time. Now tell me how to you quantify the value of the frustration and time wasted with the manner in which Telkom has utterly diregarded a client. And until today i still have absolutely no indication to when my line will be installed for an existing contract. No wonder South Africa is sorely lacking in customer services as service providers like these tempting you into dissapointme