Telkom - La Lucia

<p>On the 12 June 2017, I went to the Telkom branch in La lucia to take out another contract, Service was pathetic because one agent was helping three customers at once.(Incl myself) Slie (the agent) made me fill out the form myself because she was clueless of what needed to be filled out, I provided my documents and received a case number, I did not receive feedback from Slie for 3 days so I decided to call the store, she was very rude and did not want to help me over the phone, eventually I convinced her to please check the progress on the contract and I was advised that they declined my contract due to affordability, this sounded strange so I called the Telkom call centre and was advised the case was closed due to documents not being uploaded, I spoke to Kirsh the Telkom Manager in La Lucia who asked me to give him a chance to recify this (Wednesday - 14/06/2017) which I did and Sahana contacted me requesting my documents, however yesterday I recieved an email from Telkom to say the case was closed again, I called to confirm and was advised the case was closed due to documents not being uploaded AGAIN. I feel so frustrated with Telkom right now because clearly no one knows what they are doing, I got the impression that they do not need me as a customer, I received apologies from the Telkom call centre but this does not resolve my problem? if this is not resolved by today I will take out a contract with someone else and never do business with Telkom again. </p>