TELKOM KOM WEER...Overcharged and 10210 no is a JOKE!

<p>When I came back from the UK after 2 month work contract, I did online check on 21/11/16 to discover that although I have been on SMART HOME ADVANCED ADSL contract for nearly FOUR YEARS... Telkom has decided to bill me for Smarthome AND an additional 3 soft-cap packages. Who has authorized this? And why? My debit order is R600 and covers SMarthome bill. I have been paying R600 for 3 months away, yet according to Telkom I am in ARREARS by R1563.40!!! I logged 2 disputes on 21/11. On 25/11 a Mr Lufuzo called me twice. I was in a meeting. He left a voicemail message with loads of coughing...no name, no number! On 28/11 my Internet and landline was suspended! 1 hour 20 min on 10210 number, to be pushed from pillar to post. Tozama, Thulani, and more consultants than I care for. Sales says billing to take my payment over the phone....then NO ma'm sorry, we cannot do payments over phone...TO climb in car, drive 20 kms to Walmer Park Branch, to join queque of unhsppy fellow customers, all also being over-charged! I was told that it was mandatory to pay arrears amount, in order to unblock line and ADSL internet. Even though I do not owe Telkom anything, I had to traipse to Pick n Pay to do an Eazipay for R900...FURIOUS! And then your Mr Lufuzo had the cheeck to cancel both disputes!!! I went back to branch on friday, and escalated another dispute! Who gives you the right to close an dispute without communicating to your customer? I have been a client for 3 years and 11 months! No wonder, you are losing customers. Go to the UK, and see how effective British Telecom is! Coz they are good at managing their business! Refund my money!</p>