TELKOM ****KOM

I took out a contract with Telkom in September. When I took out the contract I specifically asked for a device with a s-pen. The device arrived and it was not what I asked for. I went to the Telkom shop in Somerset mall to take it back and the lady gave me a number to phone as they cannot return it for me. I phoned and after about an hour of being on the line I spoke to a lady who said she escalated the return and that someone will phone me within 24 hours to arrange thhe collection. I am still waiting for someone to phone me. Luckily I have a reference number for the call. Two days later I phoned again and no luck. So the device is still here. I am not going to pay for it, because I cannot use it. No one at Telkom respo nds. Is everyone there still okay and alive? I am moving at the end of month. So I am not sure what your plan is, but PLEASE COLLECT THE **** THAT YOU DELIVERED AND PLEASE ANSWER THE NUMEROUS REQUESTS THAT I HAVE SENT THROUGH YOUR PLATFORMS THAT ARE CLEARLY NOT FUNCTIONAL. please also note that tjis is the second review on hello peter regarding the same situation.