Telkom Kolonnade Unhelpfull, Unfriendly

I am a widow. I raise 18year old twins. I have had only bad experiences with Telkom Kolonnade. ALL the woman there are rude. First my husband past on 15 of July 2020 and his contract was untill Feb this year. As they were (still are) were busy with the estate, I asked telkom if we please can't stop his contract last year because Im waiting for the estate to be finilised, therefore money and I dont want to use his phone. Telkom just refused. No suggestions of what I could do, no warmth, NO feelings. So I paid the money every month until Feb this year. Then I upgrade. They couldnt explain the contract very well to me. And it is not my field. I end up with 699 pm. Okay with the estate still busy I felt it is too much pm. Went back. Ask them to explain plse Lady got uncomfortable. Said she cant do anything if I dont understand. (This is the attitude of Telkom Kolonnade staff). I asked her to plse call someone else. I need to ubderstand my contract. That is why I am paying to much in the first place. Ok I have 1000 telkom minutes Too much. I asked if I can please take a cheaper contract since the estate is pending with new issues and there are new payments pm. (I know I signed for this contract, I asked for them to consider a downgrade) They refused. I must wait 6 months. And they said then there will be major costs also. They could at least considered an earlier downgrade wrt my curcimstances.

Caroline de Kock ***