Telkom Kolonnade bunch of unprofessional agents!!

I’ve never seen such horrible customer service!!!! I went to take out a contract phone on the 23 Dec 2020 and asked for number change and I was told it takes 72 hours... 5days later it’s not done and I go back to the store and the experience was a nightmare.. firstly I got there on the 28 Dec 2020 @ 18:30 and there was no customers inside the store and I was told to sit and wait while they talking amongst themselves how it’s time to go home and all other stories.. one of them decides to call me @ 18:45 while others are already busing mopping the floor and talking all sorts of stories.. and I explain to this lady that I requested number change of this date but till now it’s not done and she asks for my ID do what she does on the system and tells me that now it’s done I must wait for 48 hours..then I ask ‘was it not done before’ she mumbled and I couldn’t understand whether it was done or not and I asked if it does not change after 48 hours what must I do? She insists it will change.. it’s going to 72 hours now and it’s still not done! Can someone from Telekom who knows what customer service is call me back and assist me please... my number is ***. Telekom CEO if I were you I’d visit that store unannounced, I’m a customer service manager in a retail industry myself but what is happening in that store is nothing near customer service.. take all of them for a customer service course! they also promised to call me and update me but nothing..all they wanted to do was go home I was wasting their time..