telkom knows nothing

I took a 24 month contract in March 2022 with telkom. I then took another contract during black Friday special in November 2022.

I did enquire with the salesman on the amounts i will be liable for monthly. He advised me that the initial amount of R379 will be added to the new amount of R750. No extra costs!.

On the 29/12/2022 i receive an sms from telkom stating that R4894.09 will be deducted on the 31/12/2022.

I contacted telkom billings. The lady explained that it was going to be debited and that the salesman was suppose to advise me on this. I was then directed to other departments. I had spoken to 5 different consultants who could not assist me in anyway.

I tried calling the store directly 4 occasion s. It rang and went through to the answering machine.

After work i went to the store that i obtained the contract from i was advised that the salesman made an error and did not process the contract has discussed. He had processed the contract incorrectly and that the obligation fee from the previous contract was R 4894.09.

The agent at the store logged a complaint with billings but i was advised that i needed to go to the bank and reverse the debit once its done.

I am very frustrated with the poor service from telkom la lucia mall and the *********** staff Samuel.

I lost an hour of work sitting on calls with telkom. It costed me airtime and fuel to have to go to the store and bank on different days all because of incompetence of telkom la lucia staff not to mention the stress of having a large amount debited especially during the festive season. I did not budget for this debit. I had it reversed but I'm still awaiting for it to be credited to my account.Such an inconvenience due to incompetence.

I dialed the store whilst I was at the store infront of the staff assisting me. The phone was infront of 3 other staff members who watched it ring. The 3 staff were having a good old chin wag ignoring the call. It is now the 9/01/2023 My reversal has been done. But the store still can not advise me on my installment for December 2022. I visited the store and called numerous times so that i can pay the correct amount so that i wont now be noted as a late payer.