JK
Jaco K

1 reviews | Active since Jul 2013

01 Nov 2015, 12:47

Telkom knows how to catch ppl

New installation now 3 month and still issues.<br> From the sales saying no installation fees.<br> To being billed when we could not use it.<br> A 0.36Mb connection does not count as a connection.<br> Being cut off while a dispute is open.<br> We ended paying because we need it. Connection still 0.36Mb per second.<br> Call centers can only escalate the problem. <br> I believe that there is no one that can actually help.<br> And no it happens in two different areas. My friend 30 km away have similar connection issues.

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Replies (1)
Telkom
Telkom's reply01 Nov 2015, 16:30
Official
Hello Jaco Koekemoer,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Department and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM163133.

Regards
Frank
Social Media Team
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