TELKOM KNOW TO LET CUSTOMERS DOWN

<p>I have a telkom wifi router that is on contract since December 2015, we were told that we should get a certain amount of speed which it has never reached, i have emailed and called numerous times with reference number ********** 4. it is now a complete year and 2 months later and i am told it is still in progress. In the mean time i changed banking details and called to have them updated on the system and emailed them the change on the 29th September 2016. In December 2016 i opened up the statement to see that i was 2 months in arrears. When i called them i was first told that there is no record of me advising them of changed bank details. I then had to send the same email i sent on the 29th September to the consultant again. I was told that i would need to make a cash payment. 3 days later my wifi was disconnected and i had to wait a week and a half to have it put back on. I was then told that my installment might not go off at the end of December as it takes 30 days to load. I made the manual payment in January 2017. I notice that the payment has not gone off my account again and email the same manager and consultant and get a reply to follow the correct channels...... now i am really fed up with this..... nobody has called me back and i am now on hold as nobody knows what is going on.</p> <p>i have asked that someone in senior management call me and to date i have not received a call...... who can help me?</p>