Telkom know nothing about customer service!

Telkom must be the most dreadful company to have to deal with in South Africa. They are totally inefficient and obviously the left hand doesn’t know what the right hand is doing. Our service was suspended last Wednesday and despite advising them that the account had been paid and providing proof of payment, we have yet to be re-connected. Billing have confirmed the account has been paid and the account is clear but Technical maintain it hasn’t. We’ve been backwards and forwards being pushed from pillar to post and still cannot resolve the matter and obviously there is no one at Telkom who can or actually wants to assist. This is the last time that Telkom messes us around - we’re off to another service provider who knows the meaning of the word SERVICE - it’s obviously not in Telkom’s dictionary.