Telkom K*K

Hey Guys. I know this lock down is making us all frustrated and hopeless but putting the phone down in a customers ear while is he explaining whats happening is unacceptable.

Normally when we at work don't have internet connection, I phone Telkom to "Reset"our internet line and most of the time that fixes the issue. I have done this more then ten times now. All that they asked was for the name of the company and the internet line number.

Today, 12th August 2020, at 15h00 I phoned Telkom to do this simple step for me and they couldn't. They say that I need to verify the account with details that I don't have access/permission to have. Shesays that is Telkoms Policy to ask all these questions. So I explain to the lady that I only need our internet line reset and want nothing to do with the account as I always phone Telkom to reset our line and they never asked me to verify account details, then she just put the phone down while I was explaining.

They Expect the Technical Manager that is in a different city to phone them with account details for a router who does not have internet connection in a other different city.